Shipping & Returns
We offer FREE shipping on all orders over $250!
Orders are generally processed and shipped within 1-2 business days. Please note that orders placed after 3PM EST on Friday or over the weekend will ship on the following Monday or Tuesday morning.
Expedited and Overnight orders placed by 3PM EST Monday through Friday will be shipped the same day.
ONLINE RETURN POLICY
At OUTFIT ACTIVE, we want our customers to be completely satisfied with their order. If for some reason you are not, we offer full refunds on all regular priced merchandise purchased online that has not been worn or washed, and has all original tags attached within 7 days of receiving your purchase. Sale items are not eligible for refund or exchange.
If you would like to return something:
1. Log into your account in OUTFIT ACTIVE's online store
2. Click My Orders on the left hand side
3. Click View next to the order you wish to create a return for
4. Click the Return Items button at the bottom of the page
5. Choose the products you wish to return and the quantity
6. Choose a return reason and action
7. In the comments section, please specify if you would like us to email you a return label, if you plan to take care of the return shipment on your own, or if you will be returning the shipment in person to the store
Once we've received the item and processed your return, you'll be refunded (less the cost of shipping if your original purchase was not over $250) as requested to your original payment method or store credit.
If you have any questions regarding a shipping or returns, please call the store at 513.832.3339 or send an email to Alex directly at [email protected] and be sure to include your order number.